Customer Service Associate

$48,000 - $59,000/Yr

Ascend Marketing Group - Anaheim, CA

Full-time - Entry Level

Anaheim, CA

Professional, Scientific, and Technical Services

About the position

The Customer Service Associate role at Ascend Marketing Group is focused on delivering exceptional service and innovative telecommunications solutions to clients. This position is integral to building client relationships, generating new sales, and supporting Frontier's mission to connect communities. The role requires motivated professionals who excel in customer service and are eager to contribute to the company's growth.

Responsibilities

• Drive sales growth through direct client outreach and education on Frontier products and services
• Engage with local consumers, deliver informative presentations on Frontier's offerings, and assist in enrollment
• Collaborate with the Customer Service Associate team members to meet and exceed sales targets and uphold company standards
• Provide clients with exceptional service and keep them informed on the latest promotional offers
• Stay knowledgeable about Frontier's product offerings to ensure customers receive the best options
• Consistently achieve and surpass individual and team sales goals

Requirements

• High school diploma or equivalent
• Excellent communication and customer service skills
• Sales-driven mindset with a focus on results
• Proactive problem-solving abilities
• Strong organizational skills and attention to detail
• Professional demeanor and a commitment to punctuality

Nice-to-haves

• Prior experience in customer service associate role, sales, or telecommunications is a plus

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching