Customer Service Associate

Value City Furniture - Columbia, SC

Full-time - Entry Level

Columbia, SC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Service Associate at Value City Furniture plays a vital role in ensuring a positive and efficient furniture shopping experience for customers. This position involves direct communication with customers, managing their inquiries, confirming orders, scheduling deliveries, and maintaining order status updates. The associate is also responsible for executing various office operations to support the overall customer service goals of the company.

Responsibilities

• Answer customer questions and provide information about products and services.
• Forward messages and confirm customer orders.
• Schedule deliveries and keep customers informed about their order status.
• Assist in executing all office operations related to customer service.
• Foster an energetic and positive working environment.
• Develop strong relationships with customers both in-store and online.
• Listen to customer needs and present possible options.

Requirements

• High school diploma or GED; or equivalent combination of education and experience.
• Ability to read, write, and comprehend simple instructions and correspondence.
• Demonstrated ability to handle customer calls with good phone skills.
• Track record of serving others and prioritizing team goals.
• Ownership mindset; takes responsibility for tasks within scope.
• Proactive approach to identifying and solving problems.

Benefits

• Comprehensive medical, dental, and vision benefits
• 401K plan
• Employee discounts at affiliate brands including Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
• Opportunities for career growth and development.