Customer Service Associate

Royal Farms - New Bern, NC

Full-time - Entry Level

New Bern, NC

Food and Beverage Retailers

About the position

The Customer Service Associate (CSA) at Royal Farms plays a crucial role in supporting the store leadership team by completing various store-level tasks. This position focuses on delivering exceptional customer service, managing point of sale duties, and ensuring the store is well-maintained and stocked. The CSA is responsible for creating a friendly and engaging environment that fosters customer loyalty and satisfaction.

Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment, maintaining standards, and demonstrating product knowledge.
• Respond to customer requests in a timely manner, including answering questions about merchandise and advising on selections.
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and product damages.
• Operate the cash register, scan items, bag merchandise, and handle various payment methods while maintaining cash levels in the register drawer.
• Activate fuel and gift cards and ensure cash drawers balance at the end of the shift.
• Assist customers with Self-Checkout machines, encouraging their use and providing education and assistance as needed.
• Monitor Self-Checkout transactions to ensure payment and prevent theft.
• Troubleshoot equipment issues and escalate when necessary.
• Assist customers with restricted items that cannot be purchased through Self-Checkout, such as tobacco and money orders.
• Comply with laws by requesting identification for restricted product purchases.
• Prepare made-to-order food and beverages according to specifications.
• Replenish products and supplies to keep the store stocked.
• Check expiration codes, face and inspect items, and manage expired products accordingly.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Ensure compliance with safety, security, quality, and operational policies and procedures.
• Maintain a clean and organized work area, reporting unsafe conditions immediately.
• Complete side work such as cleaning and organizing as required by management.

Requirements

• Must be at least 17 years old.
• Strong written, verbal, and interpersonal communication skills.
• Organizational and decision-making skills.
• High school diploma or GED preferred.
• Basic math and computer skills.
• Ability to accept authority and work as part of a team.
• Ability to lift and carry up to 50 lbs.
• Ability to lift, bend, and stand for up to eight hours per day.