Customer Service Associate

$32,240 - $36,150/Yr

Wawa Agency - Halethorpe, MD

Full-time - Entry Level

Halethorpe, MD

Food and Beverage Retailers

About the position

The Customer Service Associate at Wawa plays a vital role in supporting the store management team by delivering exceptional customer service and ensuring a pleasant shopping experience. This position involves various tasks such as food and beverage preparation, cash register operations, and maintaining cleanliness in the store. The associate is expected to engage with customers, handle transactions, and adhere to safety and quality standards, all while contributing to Wawa's mission of fulfilling lives every day.

Responsibilities

• Greet and provide an enjoyable shopping experience for all customers.
• Respond to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
• Maintain proper cash levels in register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers purchasing restricted products.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures, check expiration codes, face and inspect all items, and pull expired items.
• Adhere to established safety, security, quality, and store operations policies, procedures, and practices.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area.
• Complete other tasks as assigned by store management.

Requirements

• Ability to work well individually as well as in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures.
• Must be able to perform physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs.
• Must be at least 16 years old.
• Must have reliable transportation.
• Must wear slip-resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Nice-to-haves

• Pursuit of or high school diploma or equivalent, preferred.
• Prior food service and/or customer service experience preferred.

Benefits

• Health benefits
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Education Assistant Program
• Eligibility for store discounts
• Paid time off
• Access to other benefit and wellness programs