Customer Service Associate

Savers And Value Village - Warwick, RI

Part-time,Full-time - Entry Level

Warwick, RI

10,001+ employees

About the position

The Customer Service Associate at Savers / Value Village plays a crucial role in creating a positive experience for customers, donors, and team members. This position is available for both full-time and part-time roles, emphasizing the importance of community engagement and sustainability through the reuse of pre-owned items. Associates will be part of a purpose-driven company that values diversity and invests in the career development of its employees.

Responsibilities

• Provide excellent customer service to enhance the shopping experience.
• Assist customers with inquiries and transactions at the register.
• Support donation processing and ensure a welcoming environment for donors.
• Collaborate with team members to maintain store cleanliness and organization.
• Participate in training and development programs to improve skills and knowledge.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer service experience preferred but not mandatory.
• Willingness to learn and adapt to new processes.

Nice-to-haves

• Experience in retail or customer service roles.
• Familiarity with thrift store operations.

Benefits

• Comprehensive onboarding and training.
• Bundled health plans including medical, Rx, dental, and vision.
• Company-paid life insurance.
• 401k plan with generous company matching contributions.
• Paid time off for leisure or hobbies.
• Mental health services for daily life management.