Customer Service Associate

Ollie's Bargain Outlet - Tyler, TX

Full-time - Entry Level

Tyler, TX

General Merchandise Retailers

About the position

The Customer Service Associate plays a vital role in enhancing customer satisfaction and maintaining the store's appearance. This position focuses on delivering exceptional service, operating the register accurately, and supporting the overall store operations while embodying Ollie's core values.

Responsibilities

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long-term customer loyalty.
• Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the store appearance and complete any additional responsibilities and/or duties as assigned.

Requirements

• High School diploma or equivalent preferred.
• 6 months of prior retail experience preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• A positive attitude and team player who wants to engage and serve customers.

Benefits

• 20% employee discount
• Flexible Schedule
• Strong field sales career growth & talent development culture for top performers.