CUSTOMER SERVICE ASSOCIATE

Riverside Medical Center - Kankakee, IL

Part-time,Full-time - Entry Level

Kankakee, IL

Hospitals

About the position

The Customer Service Associate at Riverside Medical Center plays a crucial role in ensuring that patients and their representatives receive compassionate and efficient service. This position involves direct interaction with patients, assisting them with transportation needs, and providing information to enhance their experience at the hospital. The role is integral to maintaining a safe and welcoming environment, contributing to the overall mission of the organization to deliver high-quality healthcare.

Responsibilities

• Appropriately responds to requests from patients and their representatives in a customer-focused manner.
• Assists with securing transportation for patients to and from the hospital.
• Assists with securing transportation for patients within the hospital, and transports patients to desired area by wheelchair.
• Attends any meetings required to ensure job performance.
• Contacts valet service upon requests from patients and their representatives.
• Greets all incoming and outgoing patients and customers in a friendly and compassionate manner.
• Maintains a clean and safe environment for patients and their representatives.
• Notifies supervisor of any issues related to providing optimal customer service.
• Provides assistance to patients and their representatives in entering and exiting the hospital and escorts to destination.
• Provides directions in a customer-focused and compassionate manner.
• Retrieves, cleans and stores transportation equipment at entrance to ensure availability for patients and their representatives.
• Seeks information from departments to ensure appropriate information is provided to the patient and their representative.
• Answers telephone efficiently and courteously documenting/relaying messages to staff, patients and families.
• Uses computer efficiently to check in patients to proper area.
• Serves as a liaison between Cath lab, and other hospital departments, patients, visitors and families.
• Assists in other access areas when needed, including the Surgical Waiting area.

Requirements

• High school diploma or equivalent preferred.

Benefits

• Paid training