Customer Service Associate

$46,114 - $72,072/Yr

Agilent Technologies - Cedar Creek, TX

Full-time - Entry Level

Cedar Creek, TX

Computer and Electronic Product Manufacturing

About the position

The Customer Service Associate at Agilent Technologies plays a crucial role in providing pre-sales and post-sales consulting to enhance the customer experience. This position involves managing the end-to-end customer journey, resolving complex service issues, and acting as a liaison between customers and internal teams. The role requires strong communication skills and the ability to handle multiple tasks efficiently in a hybrid work environment.

Responsibilities

• Manages and coordinates the end-to-end customer experience from order to installation.
• Resolves customer service issues for complex, multi-country, or multi-regional accounts.
• Acts as a liaison between customers and internal organizations such as sales, manufacturing, logistics, and service delivery.
• Influences changes to production and/or shipping schedules and price changes.
• Identifies and follows up on business opportunities.
• May be responsible for project management of country, regional, or multi-country projects.
• Works on customer service assignments with clearly defined objectives.
• Solves problems of limited scope and complexity.

Requirements

• High School graduate or equivalent required; Bachelor's degree preferred.
• 2+ years of experience in a customer service role.
• Intermediate PC skills required; able to work in multiple systems concurrently and using multiple monitors.
• Strong written and verbal communication skills, attention to detail, and accuracy.
• Organizational skills, time management skills, and ability to multi-task.
• Strong interest in working directly with customers.

Nice-to-haves

• Customer call experience preferred.
• Proficient in the basic use of PCs including Microsoft Office and Internet Explorer.
• Strong typing skills.
• Ability to apply critical thinking skills to efficiently problem-solve customer issues via telephone, chat, and email.

Benefits

• Eligibility for bonus, stock, and benefits.