Customer Service Associate

Wawa Agency - Jacksonville, FL

Part-time - Entry Level

Jacksonville, FL

10,001+ employees

Food and Beverage Retailers

About the position

The Customer Service Associate plays a vital role in supporting the store management team by performing various tasks that enhance customer service and store operations. This position is focused on delivering an exceptional customer experience, which aligns with Wawa's vision of fulfilling lives every day. Responsibilities include customer interaction, food and beverage preparation, cash handling, and maintaining cleanliness and safety standards within the store.

Responsibilities

• Greet customers and provide an enjoyable shopping experience.
• Respond to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise, and handle different payment methods.
• Maintain proper cash levels in the register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with laws by requesting identification for restricted product purchases.
• Stock and refill products in various store areas.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Prepare made-to-order food and beverages according to specifications.
• Ensure food and beverage areas are stocked and operational.
• Execute assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to maintain service areas.
• Follow proper coding procedures and check expiration codes.
• Adhere to safety, security, quality, and store operations policies.
• Complete store housekeeping functions such as cleaning and organizing.
• Perform other tasks as assigned by store management.

Requirements

• Ability to work well individually and in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA processes and procedures.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate Wawa Safety and Quality Assurance processes.
• Must be able to perform physical behaviors repetitively throughout a shift, including standing, walking, and handling.
• Must be able to lift and carry up to 35 lbs.
• Must be at least 16 years old.
• Must have reliable transportation.
• Must wear slip-resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Nice-to-haves

• Prior food service experience preferred.
• Prior customer service experience preferred.

Benefits

• Flexible scheduling options.
• Employee discounts on products and services.
• Opportunities for career advancement within the company.