Customer Service Associate

$41,340 - $62,400/Yr

Sav Solutions - East Los Angeles, CA

Full-time - Entry Level

East Los Angeles, CA

Personal and Laundry Services

About the position

The Customer Service Associate role at Sav Solutions focuses on providing exceptional service to consumers while supporting client goals in customer acquisition and retention. Associates are trained to understand client products and services deeply, ensuring effective communication and problem-solving to enhance customer satisfaction and loyalty.

Responsibilities

• Work directly with consumers daily to provide information regarding purchasing orders, upgrades, and contract renewals.
• Develop a comprehensive knowledge of all clients' products and services to educate consumers and provide effective solutions.
• Collaborate with other Customer Service Associates to strategize for team success and client profit margins.
• Understand and interpret customer needs, applying information from Lead Customer Service Associates to personalize product packages.
• Support sales professionals in identifying additional opportunities for clientele to boost the customer pipeline.
• Communicate with upper management and compliance teams to maintain proper protocols when working with consumers.

Requirements

• 1 year of experience in a Customer Service role, hospitality, retail sales, or related industry experience preferred.
• Ability to work well in a team environment driven by goals.
• Strong communication skills, with an empathetic and professional manner.
• Possession of a solution-oriented mindset and adaptability to changes in consumer and business needs.
• Maintain a positive attitude in a people-focused industry, especially when faced with challenges.

Benefits

• Full-time position with competitive pay ranging from $795 to $1,200 per week.