Customer Service Associate

$35,360 - $40,560/Yr

Better Direct - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Associate role at Better Direct involves providing exceptional customer service and support to clients across the United States. The position requires strong leadership skills, effective communication, and the ability to handle complex customer inquiries and issues. The ideal candidate will be proactive in improving customer service experiences and implementing policies to enhance service delivery.

Responsibilities

• Manage and lead excellent customer service duties
• Return calls (outbound) quickly to ensure excellent service
• Monitor and improve customer service experience for clients
• Develop and implement customer service policies and procedures
• Handle complex and escalated customer issues
• Develop and maintain a meticulous note-taking system for review
• Possess knowledge of the tech space relevant to the job and company

Requirements

• Proficiency in computerized systems for managing customer interactions
• Experience in client services and call center operations
• Strong communication skills with excellent phone etiquette
• Ability to handle data entry tasks accurately and efficiently
• Experience in outbound calling is desirable
• Bilingual proficiency is an advantage for effective communication

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance