Customer Service Associate

$42,640 - $42,640/Yr

Geico - Southwest Houston, TX

Full-time - Entry Level

Southwest Houston, TX

Insurance Carriers and Related Activities

About the position

The Customer Service Associate role at GEICO is designed for individuals who are passionate about helping others and solving problems. This position serves as the first point of contact for customers, addressing their inquiries related to billing, policy changes, and providing recommendations. The role emphasizes delivering personalized service to enhance customer satisfaction and demonstrates the value of being insured by GEICO. This position offers significant growth opportunities within the company.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by customers.
• Provide recommendations to customers regarding their insurance needs.
• Deliver personalized customer service to enhance customer satisfaction.

Requirements

• Experience providing outstanding customer service.
• Solid computer and multi-tasking skills.
• Ability to effectively communicate, verbally and in writing.
• Ability to work comfortably in a fast-paced, high-volume call center environment.
• Minimum of high school diploma or equivalent; college degree or currently pursuing preferred.

Nice-to-haves

• Bilingual candidates preferred.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures