Customer Service Associate

$37,440 - $37,440/Yr

The Hertz Corporation - Tulsa, OK

Part-time - Entry Level

Tulsa, OK

5,001-10,000 employees

Rental and Leasing Services

About the position

The Customer Service Associate role at Hertz focuses on delivering exceptional customer service to enhance customer satisfaction and retention. This position is responsible for resolving customer issues promptly and professionally, serving as the primary liaison for the Net Promoter Score (NPS) initiatives, and ensuring adherence to corporate policies and procedures. The role emphasizes empowerment and support for employees to foster a culture of excellent service.

Responsibilities

• Provide above-and-beyond customer service to ensure satisfaction and retention.
• Handle and resolve customer issues at the counter with professionalism.
• Act as the primary NPS liaison, updating management on performance actions related to NPS.
• Analyze NPS results to identify causes and implement improvement plans for guest satisfaction.
• Communicate and assist employees in understanding customer needs, providing guidance and coaching as necessary.
• Ensure compliance with corporate policies and procedures among all staff.

Requirements

• 3+ years of demonstrated experience in customer service, with a background in operations and sales.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Proven relationship building and leadership skills.
• Effective problem-solving and decision-making abilities.

Nice-to-haves

• Rental car experience is a plus.

Benefits

• 401(k) matching
• Adoption assistance
• Dental insurance
• Employee assistance program
• Gym membership
• Health insurance
• Opportunities for advancement
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more