Customer Service Associate

$41,340 - $62,400/Yr

Sav Solutions - Anaheim, CA

Full-time - Entry Level

Anaheim, CA

Personal and Laundry Services

About the position

The Customer Service Associate role at Sav Solutions is an entry-level position focused on providing exceptional service to consumers while supporting the company's client acquisition strategies. Associates will engage directly with customers to address inquiries, provide product information, and enhance customer satisfaction, contributing to the overall success of the team and client relationships.

Responsibilities

• Work directly with consumers daily to provide information regarding purchasing orders, upgrades, and contract renewals.
• Develop a comprehensive knowledge of all clients' products and services to educate consumers and provide effective solutions.
• Collaborate with other Customer Service Associates to strategize for team success and client profit margins.
• Understand and interpret customer needs, applying information from Lead Customer Service Associates to personalize product packages.
• Support sales professionals in identifying additional opportunities for clientele to boost the customer pipeline.
• Communicate with upper management and compliance teams to ensure proper protocols are maintained.

Requirements

• 1 year of experience in a Customer Service role, hospitality, retail sales, or related industry experience preferred.
• Ability to work well in a team environment driven by goals.
• Strong communication skills, with an empathetic and professional demeanor.
• Possession of a solution-oriented mindset and adaptability to changes in consumer and business needs.
• Maintain a positive attitude in a people-focused industry, especially when faced with challenges.