Customer Service Associate

Wawa Agency - Robbinsville Township, NJ

Part-time

Robbinsville Township, NJ

Food and Beverage Retailers

About the position

The Customer Service Associate plays a vital role in supporting the store management team by performing various tasks that enhance customer satisfaction and operational efficiency. This position focuses on delivering exceptional customer service, handling food and beverage preparation, managing cash register duties, and maintaining cleanliness in the store environment. The associate is expected to engage with customers positively and ensure compliance with safety and operational policies.

Responsibilities

• Greet customers and provide an enjoyable shopping experience.
• Respond to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise, and handle different payment methods.
• Maintain proper cash levels in the register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with laws by requesting identification for restricted product purchases.
• Stock and refill products in various store areas.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Prepare made-to-order food and beverages according to specifications.
• Ensure food and beverage areas are stocked and operational.
• Execute assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks in food and beverage service areas.
• Follow proper coding procedures and check expiration codes.
• Adhere to safety, security, quality, and store operations policies.
• Complete store housekeeping functions such as cleaning and organizing.
• Ensure safe working conditions by maintaining a clean work area.
• Complete other tasks as assigned by store management.

Requirements

• Ability to work well individually and in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn and demonstrate food service processes and procedures.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate safety and quality assurance processes.
• Must be at least 16 years old.
• Must have reliable transportation.
• Must wear slip-resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Nice-to-haves

• Pursuit of or high school diploma or equivalent preferred.
• Prior food service and/or customer service experience preferred.

Benefits

• Reasonable accommodation for application process upon request.