Customer Service Associate

Walgreens Boots Alliance - Lancaster, SC

Part-time - Entry Level

Lancaster, SC

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by engaging with customers, providing efficient checkout service, and assisting with product inquiries. This role involves operational tasks such as managing sales transactions, maintaining store cleanliness, and ensuring compliance with company policies and local laws.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Registers sales on assigned cash register and provides courteous checkout service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements company asset protection procedures to minimize profit loss.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Assists with food item separation and product placement as per policies.
• Provides customer service in the photo area, including digital passport photo service.
• Monitors web pick-up orders and delivers them to customers as they arrive at the store.
• Ensures clean and orderly store condition and appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Employee discounts
• Training and development opportunities