Customer Service Associate

Walgreens Boots Alliance - Billings, MT

Full-time - Entry Level

Billings, MT

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by engaging with customers, providing efficient checkout service, and assisting with product inquiries. This role involves operational tasks such as managing sales transactions, maintaining store cleanliness, and ensuring compliance with company policies and local regulations. The associate will also participate in training and personal development to enhance their skills and service delivery.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Registers customer purchases on assigned cash register and processes transactions efficiently.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements company asset protection procedures to minimize profit loss.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Provides customer service in the photo area, including digital passport photo service.
• Assists with exterior and interior maintenance to ensure a clean store appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Flexible scheduling