Customer Service Associate

$35,000 - $45,000/Yr

State Farm - Suwanee, GA

Full-time - Entry Level

Suwanee, GA

Insurance Carriers and Related Activities

About the position

The Customer Service Associate at Michael Popwell State Farm is responsible for providing exceptional customer service and support to clients. This role involves handling customer inquiries, maintaining accounts, and ensuring customer satisfaction in a fast-paced and energetic environment. The ideal candidate will have a strong background in customer service and excellent communication skills, contributing to the agency's mission of helping clients manage risks and achieve their dreams.

Responsibilities

• Reply to incoming calls from customers including products and service questions, general information, and complaints.
• Maintain customer accounts and update with new account information as needed.
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed.
• Interact with the sales lead to maintain and improve service and product knowledge.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.

Requirements

• Must possess exemplary interpersonal skills, communication skills, and active listening skills.
• Strong knowledge of customer interface and interaction.
• High school graduate, G.E.D. recipient, or equivalent.

Nice-to-haves

• Experience in customer service.
• Bilingual in Spanish.

Benefits

• Career growth opportunities.
• Positive and fast-paced work environment.