Customer Service Associate

$39,520 - $41,600/Yr

Forget Me Not Flower Shop - North Haven, CT

Full-time - Entry Level

North Haven, CT

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Service Associate at Forget Me Not Flower Shop is responsible for providing exceptional service to customers, assisting with orders, and ensuring a positive experience from start to finish. This role involves direct interaction with customers both in-store and through various communication channels, requiring a friendly demeanor and strong problem-solving skills.

Responsibilities

• Provide exceptional service to customers in-store, by phone, and through online channels.
• Assist customers in selecting floral arrangements, gifts, and accessories.
• Process orders for delivery and in-store pick-up accurately.
• Address customer concerns related to products and services with empathy.
• Gain a deep understanding of floral products and seasonal specials.
• Upsell additional products to enhance customer experience.
• Monitor and track the status of customer orders, keeping customers informed.
• Collect feedback from customers and communicate suggestions to management.

Requirements

• High school diploma or equivalent (some college or floral experience is a plus).
• Previous customer service experience, ideally in a retail or service-oriented environment.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills and a calm demeanor under pressure.
• Basic computer skills, familiarity with POS systems, email, and order tracking software.

Nice-to-haves

• Floral experience is a plus.
• Ability to work well both independently and as part of a team.

Benefits

• Employee discount
• Paid time off