Customer Service Associate

$37,000 - $40,000/Yr

HADASSAH ZIONIST ORG - New York, NY

Full-time - Entry Level

New York, NY

About the position

The Customer Service Associate at Hadassah Zionist Organization is responsible for providing professional and timely responses to donor inquiries via email and phone. This role ensures that donors are treated with respect and diligence, particularly in relation to Grassroots, Annual Giving, and Major Gifts. The associate will also manage automatic credit card payments and handle various donor correspondences, contributing to the overall efficiency and effectiveness of the customer service team.

Responsibilities

• Meet service performance and transaction standards for Customer Service and strive to improve efficiency and effectiveness.
• Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as upsell when opportunities arise.
• Handle donor correspondences (i.e., voicemails and emails).
• Record phone donations and deliver the appropriate forms to the Data Processing Center for processing.
• Provide instruction to callers on how to donate by mail or online.
• Research and solve donor issues.
• Provide information to units, members, donors, and prospective members/donors on current programs.
• Follow up on rejected credit card transactions and credit cards that are about to expire.
• Outreach to donors on fundraising matters and demographic information as required.
• Complete short-term assignments.
• Maintain and update Salesforce database as necessary.
• Other duties as required.

Requirements

• Bachelor's degree or 1-3 years equivalent experience.
• Excellent problem-solving skills and a positive attitude with professional communication skills.
• Ability to transition easily from one activity to another.
• Ability to multi-task, managing multiple concurrent projects while meeting deadlines under pressure.
• Excellent organizational skills and attention to detail.
• Ability to work independently, as well as in a team environment.