Customer Service Associate

$35,360 - $35,360/Yr

American Camp Association - Martinsville, IN

Full-time - Entry Level

Martinsville, IN

Accommodation

About the position

The Customer Service Associate at the American Camp Association (ACA) plays a vital role in providing exceptional customer service to both internal and external clients. This full-time position involves processing payments, maintaining records, and supporting various administrative tasks to ensure smooth operations at the ACA headquarters in Martinsville, IN.

Responsibilities

• Provide excellent customer service via email and phone calls to internal and external customers.
• Receive, prepare, verify, and process incoming payments.
• Perform data entry, filing, and prepare applications for processing.
• Assist with the Immediate Corrective Action process for accreditation visits.
• Create, update, and maintain accounts and records in the CRM system.
• Set up professional development and accreditation meetings and events.
• Maintain electronic and paper documentation, including scanning and filing documents.
• Ensure accuracy of documentation, including proper signatories and document retention.
• Follow all established SOPPs in a timely manner.
• Provide administrative support to other teams as needed.

Requirements

• High School Diploma or GED.
• Two years of experience in administration, data entry, customer service, and/or accounting.
• Strong organizational skills and attention to detail.
• Strong work ethic and ability to work as a team player.
• Experience with Microsoft CRM or similar database.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Ability to use a postage machine and scanner.
• Ability to work within the ACA's normal hours of operation.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance