Customer Service Associate

Ace Mart Restaurant Supply - Austin, TX

Full-time - Entry Level

Austin, TX

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Associate at Ace Mart Restaurant Supply plays a crucial role in delivering exceptional customer service by assisting clients in selecting high-quality commercial-grade restaurant equipment and supplies. This position emphasizes a passion for culinary experiences and aims to create memorable moments for customers while maintaining an organized and inviting store environment.

Responsibilities

• Assist customers in discovering and selecting food equipment and supplies, offering insights and recommendations.
• Skillfully operate front registers (POS systems), facilitating seamless transactions with a smile.
• Eagerly assist with carrying products to customers' vehicles or coordinating delivery.
• Work collaboratively with a team to maintain a clean and inviting environment.
• Collaborate on curating visually appealing displays to showcase gourmet offerings.

Requirements

• Demonstrate excellent customer service skills, embodying warmth, enthusiasm, and genuine care.
• Possess a high school diploma or equivalent.
• Ability to operate a computer with ease for up to four hours at a time.
• Successfully pass a pre-employment physical and drug screen.
• Stand and walk up to 8 hours a day, with the ability to lift/lower boxes and products up to 50 lbs.

Nice-to-haves

• Candidates with a background in the culinary industry or a deep love for food and restaurants are highly preferred.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement