Customer Service Associate

Walgreens Boots Alliance - Keokuk, IA

Part-time - Entry Level

Keokuk, IA

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by engaging with customers, providing efficient checkout service, and assisting with product inquiries. This role involves operational tasks such as managing sales transactions, maintaining store cleanliness, and ensuring compliance with company policies and local laws.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, voids, returns, rain checks, refunds, and exchanges as needed.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and keeps records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and completes resets as directed.
• Assists with food item separation and stock rotation using FIFO method.
• Provides customer service in the photo area and assists with web pick-up responsibilities.
• Ensures clean and orderly store condition and appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Employee discounts
• Health insurance options
• 401k plan