Customer Service Associate

$39,520 - $39,520/Yr

Uniqlo - Kearny, NJ

Part-time - Entry Level

Kearny, NJ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Service Associate at UNIQLO is responsible for managing customer inquiries and resolving issues while adhering to the company's service philosophy. This role involves direct interaction with customers through various communication channels, ensuring a positive experience and maintaining high standards of service.

Responsibilities

• Interact with customers over voice and multiple written channels.
• Respond to queries related to products, services, processes, and policies.
• Handle and resolve complaints in accordance with established policies and procedures while maintaining a Customer First Mindset.
• Assist customers with placing orders and navigating our e-commerce site.
• Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
• Liaise with distribution centers to research disruption to order fulfillment or return process.
• Liaise with retail stores to resolve customer concerns related to the store experience.
• Responsible for maintaining a clean work area.
• Perform other related duties as assigned based on the need of the business.

Requirements

• High school diploma or equivalent
• Minimum six (6) months of customer service experience, retail or call center preferred
• Excellent interpersonal, active listening, and verbal and written communication skills
• Proficiency in Spanish preferred
• Ability to multitask while handling customers' inquiries with a professional manner and calm disposition
• Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)
• Strong time management, problem-solving, and decision-making skills
• Positive attitude and open to constructive criticism
• Adaptability and accountability
• Regular, dependable attendance and punctuality are required.

Nice-to-haves

• Proficiency in Spanish preferred

Benefits

• Hourly Rate: $19/hour
• Equal pay initiatives
• Equal Opportunity Employer commitment