Customer Service Associate

$24,960 - $31,200/Yr

Bright Beginnings Financial - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Customer Service Associate at Bright Beginnings Financial is responsible for providing exceptional service and support to customers in a grocery store environment. This role involves being the first point of contact for customers, assisting with inquiries, processing transactions, and ensuring a positive shopping experience. The associate will work in a fast-paced setting, requiring strong communication skills and a customer-focused attitude.

Responsibilities

• Greet customers warmly and provide assistance with their inquiries.
• Operate the cash register efficiently and accurately handle cash transactions.
• Maintain knowledge of store products and promotions to effectively sell and upsell items.
• Assist in managing stock levels and ensuring shelves are well-stocked and organized.
• Communicate clearly with customers regarding product availability, pricing, and store policies.
• Handle customer complaints or concerns with professionalism and empathy.
• Maintain a clean and orderly checkout area to enhance the customer experience.
• Exhibit strong phone etiquette when responding to customer calls or inquiries.

Requirements

• Previous experience in customer service or retail sales is preferred.
• Proficiency in cash handling and operating a cash register.
• Strong communication skills with the ability to engage effectively with customers.
• Familiarity with grocery store operations is a plus.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A positive attitude and willingness to assist customers at all times.
• Basic sales skills to promote products effectively.