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Waterbury Hospital - Waterbury, CT
posted 3 months ago
Full-time - Entry Level
Waterbury, CT
Hospitals
About the position
The Customer Service Associate at Waterbury Hospital plays a crucial role in supporting patient care activities by performing a variety of customer relations, communication, administrative, and coordinative functions. This position requires effective interaction with patients, families, and healthcare staff to ensure a smooth patient experience and satisfaction during their hospital visit.
Responsibilities
- Perform reception and communication duties to meet the needs of patients, visitors, physicians, and staff.
- Utilize computer and manual systems for patient scheduling, registration, transfer, tracking, ordering, and charging supplies.
- Maintain and process patient medical records while ensuring confidentiality.
- Coordinate patient flow to ensure timely admissions and discharges with high customer satisfaction.
- Compile and complete recurrent census reports and maintain updated logs and reference materials.
- Participate in educational activities to enhance professional skills and job knowledge.
- Perform other related duties as required.
Requirements
- High school diploma or GED required.
- 2 years of experience in a hospital system or similar environment.
- Ability to operate office equipment, including computer terminals with speed and accuracy.
- Strong communication skills to interact with patients' families and healthcare staff.
- Knowledge of office and hospital systems.
- Ability to schedule and prioritize patient flow effectively.
- Ability to work independently and make decisions within departmental policies.
- Advanced problem-solving and conflict resolution skills.
Nice-to-haves
- Graduate of Medical Secretary Program preferred.
