Customer Service Associate

OREGON EMPLOYMENT DEPARTMENT - Wilsonville, OR

Full-time - Entry Level

Wilsonville, OR

About the position

The Customer Service Associate role at Walgreens focuses on delivering exceptional customer experiences through efficient service and support. The position involves engaging with customers, processing transactions, and maintaining store operations to ensure a pleasant shopping environment. Associates are expected to model best practices in customer service and assist with various operational tasks, contributing to the overall success of the store.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service to customers.
• Register customer purchases on the cash register and handle cash transactions.
• Recommend items for sale and suggest trade-up or companion items.
• Maintain cleanliness and organization of counters and shelves, and take inventory as needed.
• Implement asset protection procedures to minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional displays and complete resets as directed.
• Assist with food item separation and stock rotation using FIFO method.
• Provide customer service in the photo area, including digital passport photo services.
• Monitor web pick-up orders and deliver them to customers as they arrive.
• Assist with store maintenance to ensure a clean and orderly appearance.
• Complete special assignments and other tasks as assigned.

Requirements

• Fluency in reading, writing, and speaking English is required.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment is preferred.