Customer Service Associate

Walgreens Boots Alliance - Columbus, OH

Part-time - Entry Level

Columbus, OH

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by engaging with customers, providing efficient checkout service, and assisting with product inquiries. This role involves operational tasks such as managing sales transactions, maintaining store cleanliness, and ensuring compliance with company policies and local laws.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Implements asset protection procedures to minimize profit loss.
• Constructs and maintains promotional displays and merchandise organization.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photos.
• Monitors and fills web pick-up orders for customers.
• Ensures a clean and orderly store appearance.
• Completes special assignments and tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Part-time employment opportunities
• Training and personal development programs