Customer Service Associate

About the position

The Customer Service Associate at Dillard's, Inc. is responsible for providing exceptional service and support to customers as the first point of contact. This role involves assisting customers with inquiries, processing transactions, and ensuring a positive shopping experience. The ideal candidate will have strong communication skills and a passion for customer service.

Responsibilities

• Greet customers warmly and assist them with their inquiries in a friendly manner.
• Operate cash registers and handle cash transactions accurately while maintaining cash handling protocols.
• Process sales transactions efficiently using POS systems, ensuring accuracy in all retail math calculations.
• Upsell products and services to enhance customer satisfaction and drive sales.
• Supervise and train new staff members in customer service best practices and operational procedures.
• Maintain a clean and organized work environment to ensure a pleasant shopping experience for customers.
• Address customer complaints or issues promptly, providing effective solutions to enhance customer loyalty.

Requirements

• Previous experience in retail sales or customer service is preferred.
• Proficiency in cash handling and operating cash registers is essential.
• Strong communication skills with the ability to engage effectively with customers.
• Basic math skills are required for accurate transaction processing and retail math calculations.
• Experience with upselling techniques is a plus, contributing to overall sales performance.
• Ability to supervise team members and foster a collaborative work environment is desirable.

Nice-to-haves

• Experience with upselling techniques is a plus, contributing to overall sales performance.
• Ability to supervise team members and foster a collaborative work environment is desirable.

Benefits

• Competitive hourly wage of $16.00 per hour.
• Flexible work hours with part-time and full-time options.