Customer Service Associate

$38,000 - $50,000/Yr

Massoud Furniture Manufacturing - Dallas, TX

Full-time - Entry Level

Dallas, TX

Furniture and Related Product Manufacturing

About the position

The Customer Service Associate at Massoud Furniture Manufacturing Co. plays a crucial role in ensuring customer satisfaction by serving as the primary contact for customers and stakeholders. This position requires strong communication skills, attention to detail, and the ability to collaborate with various departments to manage customer orders and inquiries effectively.

Responsibilities

• Serve as the primary contact for customers and stakeholders, responding to inquiries and providing notifications.
• Input orders into the system and proofread them meticulously.
• Collaborate with various departments to configure purchase styles for key accounts and ensure they remain updated.
• Communicate clearly and efficiently with clients and service providers using phone, email, reports, and internal systems.
• Maintain and troubleshoot system access and usability for clients and service providers.
• Provide required reporting, data, and dispatch updates for assigned clients.
• Assist with service provider invoice collection and auditing.
• Perform any other duties assigned by the company, which may relate to customer service or other areas of the organization.

Requirements

• Intermediate Excel skills.
• Proficiency in Microsoft Office (Outlook, Word, PDF, PowerPoint).
• Detail-oriented and process-oriented mindset.
• Self-motivated with a strong work ethic.
• Degree or a minimum of 3 years of experience in customer service is required.
• Experience in the furniture industry is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance