Customer Service Associate

$38,896 - $41,350/Yr

3 R Gems - Olathe, KS

Full-time - Entry Level

Olathe, KS

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced retail environment. Your primary responsibilities will include assisting customers with their inquiries, processing transactions, and ensuring a positive shopping experience.

Responsibilities

• Greet customers warmly and assist them with their needs in a friendly manner.
• Operate the cash register and handle cash transactions accurately while ensuring proper cash handling procedures are followed.
• Process sales transactions efficiently, including returns and exchanges.
• Utilize POS systems to manage customer orders and payments effectively.
• Upsell products and services by understanding customer needs and recommending appropriate options.
• Maintain knowledge of store promotions, products, and services to provide informed assistance to customers.
• Assist in supervising junior staff members when required, ensuring adherence to company policies and procedures.
• Communicate effectively with team members to ensure smooth operations within the store.
• Perform basic retail math calculations to assist with inventory management and sales reporting.
• Maintain a clean and organized work area to enhance the shopping experience for customers.

Requirements

• Previous experience in customer service or retail environments is preferred.
• Familiarity with cash registers and POS systems is advantageous.
• Strong communication skills, both verbal and written, with the ability to engage positively with customers.
• Ability to handle cash transactions accurately while maintaining attention to detail.
• Experience in upselling or supervising staff is a plus.
• Knowledge of grocery store operations or retail math is beneficial but not required.
• A positive attitude, strong work ethic, and commitment to delivering excellent customer service are essential for success in this role.

Nice-to-haves

• Experience in upselling or supervising staff is a plus.
• Knowledge of grocery store operations or retail math is beneficial but not required.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance