Customer Service Associate

Savers And Value Village - Albuquerque, NM

Part-time,Full-time - Entry Level

Albuquerque, NM

10,001+ employees

About the position

The Customer Service Associate at Savers / Value Village plays a crucial role in creating a positive shopping experience for customers, donors, and team members. This position is essential in supporting the company's mission of promoting reuse and sustainability through the sale of pre-owned items. Associates will engage with customers, assist with donations, and contribute to a purpose-driven environment that values diversity and community impact.

Responsibilities

• Create a welcoming and positive experience for customers and donors.
• Assist customers with their shopping needs and inquiries.
• Process donations and ensure items are properly handled and displayed.
• Collaborate with team members to maintain store cleanliness and organization.
• Participate in training and development programs to enhance skills and knowledge.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Customer service experience is preferred but not mandatory.
• Basic math skills for handling transactions.

Nice-to-haves

• Experience in retail or customer service roles.
• Familiarity with thrift store operations and values.

Benefits

• Comprehensive onboarding and training from day one.
• Bundled health plans including medical, Rx, dental, and vision.
• Company-paid life insurance.
• Programs for smoking cessation and diabetes management.
• 401k plan with generous company matching contributions.
• Paid time off for leisure or hobbies.
• Mental health services to assist with daily life.