Smith Bearing - Garwood, NJ
posted about 2 months ago
Full-time - Entry Level
Garwood, NJ
About the position
The Customer Service Associate at Smith Bearing is responsible for interacting with customers, processing orders, and providing quality service. This role is essential in ensuring customer satisfaction by addressing inquiries, managing orders, and maintaining accurate records of customer interactions.
Responsibilities
- Interact with customers via telephone, email, or online chat.
- Process and enter orders received into company software applications.
- Provide quality customer service by responding to quote requests, questions, and concerns in a timely manner.
- Maintain records of customer interactions with details of inquiries, comments, or complaints.
- Perform other related duties as assigned.
Requirements
- High School diploma or GED.
- 1 to 3 years of proven customer service experience.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient computer skills with the ability to learn new software.
