Customer Service Associate

Frontier Cooperative Company - Elmwood, NE

Full-time - Entry Level

Elmwood, NE

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Associate at Frontier Cooperative is responsible for providing exceptional service to customers at the Elmwood, NE location. This role involves greeting and assisting walk-in customers, managing the front desk, handling phone inquiries, and supporting the location manager and other employees. The position requires a commitment to customer satisfaction and effective communication skills, as well as basic bookkeeping and inventory management tasks.

Responsibilities

• Greeting & assisting walk-in customers, patrons, & employees.
• Assisting customers with their orders and purchasing products and services.
• Answering phones and managing the front desk and retail sales area.
• Running a scale and assisting with monthly inventory.
• Providing support to the location manager and other employees.
• Completing all other duties as assigned.

Requirements

• Exemplary customer service skills.
• Ability to read, write, type, and interpret the English language.
• Basic billing functions and banking transactions skills.
• General bookkeeping skills and ability to prepare invoices.
• Ability to maintain and order supplies and manage inventories.
• Ability to complete and maintain inventory transfers between locations.

Nice-to-haves

• Genuine desire to be involved and active in the Cooperative.

Benefits

• Wellness program
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Vision insurance
• Referral program