Customer Service Associate

$49,920 - $49,920/Yr

Beacon Hill Staffing Group - Westwood, MA

Full-time - Entry Level

Westwood, MA

Administrative and Support Services

About the position

The Customer Service & Patient Collections Associate at Beacon Hill Staffing Group, LLC is a temporary, hybrid role focused on assisting a children's hospital with inbound patient inquiries and billing issues. The position requires effective communication and problem-solving skills to resolve patient concerns and ensure accurate information handling while maintaining confidentiality according to HIPAA regulations.

Responsibilities

• Receives and resolves patient inquiries via a high volume of incoming telephone, mail correspondence, and electronic messaging regarding a variety of billing issues.
• Collects any outstanding balances and updates all demographic and insurance information during patient contacts.
• Researches all inquiries to resolution using various sources, including contacting insurance companies and other outside contacts.
• Communicates response to patients on findings accurately and in a timely manner.
• Alerts management of any recurring billing trends and issues encountered through patient contacts and assists in developing solutions to said problems.
• Verifies insurance eligibility utilizing available technologies, payor websites, or by phone contact with third party payors.
• Collects and assigns referrals received via telephone, fax, and electronically.
• Reviews PCP and self-pay exceptions report and resolves issues.
• Follows established regulations and procedures in the collection, recording, storage, and handling of information.
• Ensures required documentation of issues is complete, accurate, timely, and legible.
• Protects and preserves confidentiality and integrity of all information according to Boston Children's Hospital's HIPAA confidentiality policy.

Requirements

• 1+ year of previous customer service experience required in a healthcare and/or high-volume call center environment.

Benefits

• Compensation of $24 per hour
• Hybrid work environment (1-2 days in office, rest remote)