Customer Service Associate

Maersk - Orlando, FL

Full-time - Entry Level

Orlando, FL

Support Activities for Transportation

About the position

The Customer Service Associate at Maersk is responsible for providing excellent customer service by answering incoming calls, responding to inquiries, and managing shipment tracking and updates. This entry-level position emphasizes financial recapping and local billing, ensuring that customer needs are met efficiently and effectively.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
• Perform other duties as assigned

Requirements

• High school diploma or GED
• 1 year of customer service experience
• Excellent oral and written communication skills
• Strong organizational skills with emphasis on detail
• Technological aptitude using the internet and online tools
• Ability to multitask