Customer Service Associate

$36,000 - $47,000/Yr

WestRock - Springfield, MO

Full-time - Entry Level

Springfield, MO

Paper Manufacturing

About the position

As a Customer Service Associate at WestRock, you will serve as a vital link between customers and the company, ensuring excellent service and communication. Your role will involve processing customer orders, addressing inquiries, and maintaining relationships with customers and sales teams. You will utilize your knowledge of products, logistics, and inventory management to provide timely and accurate information to customers, contributing to their satisfaction and the overall success of the company.

Responsibilities

• Represent WestRock values and deliver excellent service through each interaction.
• Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact.
• Run customized reports and share data with customers.
• Provide pricing, inventory availability, and production schedule information to customers.
• Track order activity and alert appropriate staff of any potential delivery problems.
• Partner with Quality Manager to resolve routine customer issues.
• Suggest alternative products or services to meet customer needs when appropriate.
• Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction.
• Track warehouse inventories and update customers on order status.
• Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution.

Requirements

• High School diploma or G.E.D., some college preferred.
• 3+ years of customer service-related manufacturing work experience.
• Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind.
• Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
• Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development.
• Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Parental leave
• Vision insurance
• 401(k) matching
• Referral program