Customer Service Associate
The Hertz Corporation•Grand Rapids, MI
491d•$35,360 - $35,360
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About The Position
The Customer Experience Specialist at Hertz is responsible for delivering exceptional customer service to enhance customer satisfaction and retention. This role focuses on first contact resolution and managing customer interactions at the rental location, ensuring a high level of hospitality and professionalism. The specialist serves as the primary liaison for the Net Promoter Score (NPS) initiatives, analyzing results to improve guest satisfaction and coaching employees to meet customer needs effectively.
