Customer Service Associate

About the position

As a Customer Service Associate at Roses/Roses Express, you will play a vital role in delivering exceptional customer service. Your primary responsibilities will include greeting customers, assisting with merchandise selection, processing transactions, and answering inquiries about the store and its products. Additionally, you will help maintain a clean and organized store environment, unload merchandise, and stock shelves to ensure a positive shopping experience for customers.

Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Requirements

• Prefer completion of high school or equivalent education.
• Ability to follow directives and interpret retail operational documents as assigned.
• Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Ability to regularly lift up to 40lbs (and occasionally, up to 55 lbs) from floor level to above shoulder height.
• Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Nice-to-haves

• Customer Focus
• Developing Potential
• Results Driven
• Strong Organizational Skills
• Communication Skills
• Problem Solving/Decision Making
• Job Knowledge
• Relationship Management