Customer Service Associate

$41,912 - $41,912/Yr

Geico - Buffalo, NY

Full-time - Entry Level

Buffalo, NY

Insurance Carriers and Related Activities

About the position

The Customer Service Associate role at GEICO in Buffalo, NY, is designed for individuals who are passionate about helping others and solving problems. This position serves as the first point of contact for policyholders, addressing their inquiries related to billing, policy changes, and providing recommendations. The role emphasizes delivering personalized service that highlights the value of GEICO's insurance offerings, with ample opportunities for career growth within the company.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by policyholders.
• Provide recommendations to customers regarding their insurance needs.
• Deliver personalized customer service to enhance customer satisfaction.
• Handle inquiries in a fast-paced, high-volume call center environment.

Requirements

• Experience in providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance improvement.
• Solid computer and multi-tasking skills.
• Minimum of a high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures