Customer Service Associate

$100,000 - $100,000/Yr

The Hertz Corporation - Goleta, CA

Full-time - Entry Level

Goleta, CA

5,001-10,000 employees

Rental and Leasing Services

About the position

The Customer Service & Sales Associate at Hertz is responsible for providing exceptional customer service while processing vehicle rentals. This role involves consulting with customers to determine their rental needs, offering additional products, and ensuring a smooth rental experience. The position emphasizes teamwork, professionalism, and a commitment to customer satisfaction, with opportunities for uncapped sales incentives and potential high earnings for top performers.

Responsibilities

• Provide world class customer service by managing the rental process in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language, and behavior.
• Focus on providing a clean and safe vehicle to every customer, every time.
• Take ownership of each customer's service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English with good communication skills both written and oral.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

Nice-to-haves

• Candidates fluent in other languages are encouraged to apply.

Benefits

• Competitive hourly base pay with overtime compensation at 1.5 times the hourly rate.
• Full range of medical, dental, vision, and 401K benefits offerings.
• Uncapped monthly sales incentives with an average monthly range of earnings.
• Potential for top sellers to make over $100K annually.