Customer Service Associate

$31,200 - $36,400/Yr

Walgreens Boots Alliance - McKinney, TX

Part-time - Entry Level

McKinney, TX

Health and Personal Care Retailers

About the position

As a Customer Service Associate at Walgreens, you will play a crucial role in delivering a distinctive and delightful customer experience. Your primary responsibility will be to engage with customers and patients, greeting them warmly and offering assistance with products and services. You will be expected to resolve customer issues and answer questions to ensure a positive shopping experience. This position requires you to model and share customer service best practices with your team members, emphasizing interpersonal habits such as greeting, maintaining eye contact, and demonstrating courtesy. You will also embody Walgreens service traits, which include proactively offering help, identifying customer needs, and ensuring satisfaction throughout the service process. In addition to customer engagement, you will handle operational tasks such as registering sales on the assigned cash register, providing efficient checkout service, and processing various transactions including voids, returns, and exchanges. You will be responsible for maintaining a clean and well-merchandised environment, taking inventory, and ensuring compliance with state and local laws regarding regulated products. Your role will also involve constructing and maintaining displays for promotional and seasonal items, assisting with food item separation, and ensuring proper stock rotation. You will have the opportunity to provide customer service in the photo area, assisting with digital passport photos and promotional photo products. Additionally, you will monitor web pick-up orders and ensure that the store remains clean and orderly. Compliance with company policies and procedures is essential, as is maintaining respectful relationships with coworkers. You will also be expected to complete special assignments and other tasks as assigned by your manager. Training and personal development are key components of this role, and you will be required to attend training sessions and complete any necessary personal performance logs (PPLs) as requested.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service to customers.
• Register customer purchases on assigned cash register and process transactions including voids, returns, and exchanges.
• Maintain cleanliness and organization of counters and shelves, and take inventory as needed.
• Check in and price merchandise as required by the store manager or shift leader.
• Implement company asset protection procedures to minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional and seasonal displays.
• Assist with food item separation and stock rotation using FIFO method.
• Provide customer service in the photo area, including digital passport photo services.
• Monitor web pick-up orders and deliver orders to customers as they arrive at the store.
• Assist with maintaining a clean and orderly store condition and appearance.
• Complete special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• Paid time off
• 401k retirement plan options