Walgreens Boots Alliance - Norridge, IL
posted 3 days ago
Full-time - Entry Level
Norridge, IL
Health and Personal Care Retailers
About the position
The Customer Service Associate at Walgreens Boots Alliance is responsible for delivering a distinctive and delightful customer experience. This role involves engaging with customers, resolving issues, and providing efficient checkout service while adhering to company policies and procedures.
Responsibilities
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register and provides courteous checkout service.
- Engages customers by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive experience.
- Shares customer service best practices with team members.
- Recommends items for sale and trade-up or companion items to customers.
- Processes customer purchases, including cash handling and returns.
- Maintains cleanliness and organization of counters and shelves.
- Checks in and prices merchandise as required by management.
- Implements asset protection procedures to minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products.
- Constructs and maintains promotional displays and resets as directed.
- Assists with food item separation and stock rotation.
- Provides customer service in the photo area, including digital passport photos.
- Monitors web pick-up orders and delivers them to customers.
- Assists with store maintenance to ensure a clean and orderly appearance.
- Completes special assignments and other tasks as assigned.
Requirements
- Must be fluent in reading, writing, and speaking English.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice-to-haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Benefits
- Health insurance
- 401k
- Paid holidays
- Employee discount programs
