Customer Service Associate

Walgreens Boots Alliance - Wetumpka, AL

Part-time - Entry Level

Wetumpka, AL

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by engaging with customers, providing efficient checkout service, and assisting with product inquiries. This role involves operational tasks such as managing sales transactions, maintaining store cleanliness, and ensuring compliance with company policies and local regulations. The associate will also participate in training and personal development to enhance their skills and service delivery.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Registers customer purchases on assigned cash register and processes transactions efficiently.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Maintains cleanliness and organization of counters and shelves, and takes inventory as needed.
• Implements company asset protection procedures to minimize profit loss.
• Constructs and maintains promotional displays and completes resets as directed.
• Provides customer service in the photo area, including digital passport photo services.
• Assumes web pick-up responsibilities and monitors orders in Picture Care Plus.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Employee discounts
• Training and development opportunities