Customer Service Associate

$30,181 - $33,176/Yr

White Horse Auto Wash - Charleston, SC

Part-time,Full-time - Entry Level

Charleston, SC

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at White Horse Auto Wash. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and ensure a positive shopping experience. Ideal candidates should possess strong communication skills and a passion for helping others.

Responsibilities

• Greet customers warmly and assist them with their inquiries in a friendly manner.
• Handle cash transactions accurately and efficiently while maintaining cash handling procedures.
• Provide product demonstrations to enhance customer understanding and satisfaction.
• Assist in supervising staff during peak hours to ensure smooth operations.
• Maintain knowledge of store products and promotions to effectively assist customers.
• Support retail sales efforts by promoting products and services.
• Utilize phone etiquette to manage customer calls professionally.
• Perform basic math calculations for transactions and inventory management.
• Help with stock management, including restocking shelves and organizing merchandise.

Requirements

• Previous experience in a grocery store or retail environment is preferred.
• Familiarity with cash handling procedures and retail math is essential.
• Experience in supervising staff or leading teams is a plus.
• Strong phone etiquette skills are necessary for effective communication with customers.
• Ability to perform product demos and engage customers effectively is highly valued.
• Candidates should be proactive, detail-oriented, and committed to delivering outstanding customer service.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Flexible schedule