Customer Service Associate

Flex-Staff - Eau Claire, WI

Full-time - Entry Level

Eau Claire, WI

Administrative and Support Services

About the position

The Customer Service Associate position at Flex-Staff Inc. is a full-time role within a well-established Property & Casualty insurance agency in Eau Claire, Wisconsin. The role focuses on providing exceptional customer service, handling policy changes, and assisting clients with their insurance needs. The ideal candidate will be self-motivated, detail-oriented, and possess strong communication and organizational skills, with opportunities for growth in responsibilities.

Responsibilities

• Phone/service work including providing quotes
• Process policy changes
• Take payments
• Troubleshooting customer questions
• Opportunity to grow job duties and responsibilities

Requirements

• Self-motivated and detail-oriented
• Excellent communication skills
• Strong time management and organizational skills
• Ability to multi-task and set priorities
• Customer-friendly attitude
• Two-year degree in marketing/sales (preferred)
• Proficiency in Excel and Word
• Licensing and hands-on experience in the insurance industry