Customer Service Associate
$24,960 - $29,120/Yr
Jackson Hewitt - 3339 - Houston, TX
posted about 2 months ago
Full-time - Entry Level
Houston, TX
About the position
As a Client Service Associate at Jackson Hewitt, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for clients. Your responsibilities will include greeting clients, handling information intake, confirming appointments, and maintaining client engagement during their wait times. This position offers opportunities for career advancement and is ideal for individuals who thrive in a fast-paced, customer-oriented environment.
Responsibilities
- Greet clients and ensure a positive experience from the moment they arrive.
- Handle basic information intake and confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials to clients.
- Keep clients engaged during their wait times.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and troubleshooting abilities.
- Prior customer service or sales experience is a plus but not required.
- A willingness to learn and grow in a customer-focused role.
Benefits
- Health insurance
- Employee discounts
- Bonus based on performance
- Opportunities for advancement
- Training & development
- Access to unlimited telemedicine and virtual healthcare for $13 per month
- Early access to earnings with ZayZoon
