Customer Service Associate

Vpne Parking Solutions - Providence, RI

Full-time - Entry Level

Providence, RI

Personal and Laundry Services

About the position

The Customer Service Associate at VPNE plays a vital role in delivering exceptional service to guests and customers. This entry-level position focuses on creating positive guest experiences and ensuring a welcoming environment. The associate is responsible for adhering to company guidelines while engaging with guests and handling transactions efficiently.

Responsibilities

• Make exceptional guest experiences the priority in every interaction
• Contribute to a safe environment for all guests and employees per company and site-specific guidelines
• Maintain a ready to serve posture that is welcoming to guests
• Make eye contact and smile to all guests to acknowledge them
• Make guest assistance the priority
• Work efficiently, without rushing, to assist guests
• Use VPNE preferred word choices while speaking with guests
• Follow all cash handling guidelines per company policies

Requirements

• Entry-level position with no prior experience required
• Proficient in English both verbally and written
• High School Diploma or GED
• Ability to read, write and verbally communicate in English
• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions
• Ability to receive medical and security clearance for one or more locations
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers
• Possess the mental acuity to be able to process cash and manual transactions
• Strong sense of customer service
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
• Be at least 18 years of age
• Be able and willing to smile during every customer interaction
• Maintain uniform standards while around the account
• Ability to create relationships with customers
• Organization and strong problem-solving skills

Benefits

• Paid weekly
• Medical, Dental, Vision
• 401K with company match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance