Customer Service Associate

About the position

RAM Marketing, Inc. is seeking a dedicated and enthusiastic Part-Time Customer Service Associate to join our team in Nesconset, NY. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers, ensuring their satisfaction and addressing their inquiries effectively. Our company specializes in a diverse range of inbound and outbound marketing services, particularly in the medical, commercial, and residential utility sectors, as well as telecommunications products and services. You will be the first point of contact for our customers, and your interactions will significantly impact their experience with our brand. In this role, you will be responsible for answering telephone calls in a polite and professional manner, analyzing customer inquiries, and providing appropriate solutions or escalating issues to the relevant department. You will also be tasked with inputting customer information into our databases and making outbound calls to follow up on customer voicemails as needed. Proficiency in operating a computer and navigating the Microsoft Windows operating system is essential, as you will be using various software tools to assist customers effectively. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and the capacity to thrive in a fast-paced environment while managing multiple tasks simultaneously. While call center experience is preferred, we are open to candidates who demonstrate the right attitude and a willingness to learn. Being bilingual in English and Spanish is a plus, but not a requirement. This position requires you to have your own transportation to commute to our office in Nesconset, NY.

Responsibilities

• Answering telephone calls in a polite and professional manner while providing excellent customer service.
• Analyzing customer inquiries and providing appropriate solutions or escalating to the appropriate department.
• Inputting customer information in the appropriate databases.
• Making outbound calls and following up on customer voicemails as needed.
• Proficiency with operating a computer and navigating the Microsoft Windows operating system.

Requirements

• Strong communication skills to effectively interact with customers.
• Excellent problem-solving abilities to analyze customer inquiries and provide solutions.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Call center experience preferred but not mandatory.
• Willingness to learn and adapt to provide excellent customer service.
• Must have own transportation.

Nice-to-haves

• Bi-lingual (English/Spanish) is a plus but not required.