Customer Service Associate
Gen Digital•Plano, TX
465d
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About The Position
The Customer Service Associate at Gen plays a crucial role in ensuring customer satisfaction by serving as the front-line resource for inquiries related to product support, account management, and member-portal navigation for Norton and LifeLock security offerings. This position requires strong interpersonal skills, critical thinking, and the ability to multitask effectively while providing high-quality service to customers. The associate will also focus on customer education and service expansion opportunities to drive revenue growth.
